Lenovo Services Agreement – LSA (Maintenance Contract)
Lenovo Service Agreement as known as LSCS is a mass customised support agreement available in all countries. Support is provided by IBM in presence countries onsite support and delivered by a Tier 2 Business Partner in non-IBM presence countries remote support.
LSA Support – On-site
Customised services option facilitating required services which are provided on-site by IBM
Remote
Customised services option facilitating required services which are provided remotely by a Lenovo awarded Tier-2 Business Partner
Service offerings
- Warranty Service Upgrade
- Post Warranty
Flexible
- Premier Support
- Enterprise Software Support (ESS)
- Your Drive Your Data (YDYD)
- Microcode support